Shipping policy

 

Shipping Policy – Herelis

At Herelis, we are committed to providing a smooth and reliable online shopping experience. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Delivery Areas

1.1. Available Destinations: Herelis ships to the countries and regions currently available during checkout. Shipping availability may vary depending on the product and destination.

1.2. Shipping Restrictions: Certain locations may not be eligible for delivery due to carrier restrictions, local regulations, or logistical limitations. If we are unable to ship your order to the address provided, we will contact you as soon as possible.

2. Processing and Shipping Times

2.1. Order Processing: Orders are typically processed within 1 to 2 business days after payment confirmation. Processing times may be longer during periods of high demand, holidays, or special promotions.

2.2. Estimated Delivery Times: Delivery times vary depending on the destination and shipping method selected:

  • Standard Delivery: 5 to 8 business days.

  • Express Delivery: 3 to 5 business days, where available.

Delivery estimates begin after the order has been processed and shipped.

Please note: Delivery times are estimates and are not guaranteed. Delays may occur due to customs procedures, carrier disruptions, weather conditions, holidays, high shipping volumes, or other circumstances outside our reasonable control.

3. Delivery Costs

3.1. Standard Delivery: Where shipping charges apply, the applicable cost will be displayed during checkout before you complete your purchase.

3.2. Free Shipping: Herelis may offer free shipping on qualifying orders or as part of promotional offers. Eligibility requirements will be displayed on our website or during checkout.

3.3. Express Delivery: Express shipping may be available for certain destinations and may involve additional charges. Where available, the applicable cost will be displayed during checkout.

4. Order Tracking

4.1. Tracking Information: Once your order has been shipped, you may receive an email containing your tracking information. You can use the provided tracking details to follow the progress of your shipment.

4.2. Tracking Updates: Please allow some time after shipment for tracking information to become active. Carrier tracking systems may take time to display the latest shipment status.

5. Delivery Issues

5.1. Delivery Delays: If your order has not arrived within the expected delivery timeframe, please contact our customer service team at support@herelis.com. We will assist you in reviewing the shipment status and, where appropriate, contact the carrier.

5.2. Lost Packages: If a package is confirmed as lost during transit, please contact us so that we can review the situation and provide an appropriate resolution, which may include a replacement or refund.

5.3. Damaged Packages: If your order arrives damaged, please contact support@herelis.com as soon as possible. We may request photographs of the package and product to help us evaluate the issue and provide an appropriate solution.

5.4. Incorrect Delivery Information: Customers are responsible for providing complete and accurate shipping information when placing an order. Delivery delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer may not be the responsibility of Herelis, subject to applicable law.

6. Change of Delivery Address

6.1. Address Changes: If you need to change your delivery address after placing an order, please contact support@herelis.com as soon as possible.

We will make reasonable efforts to update the address before the order is shipped. However, once an order has been processed or transferred to the carrier, we may not be able to modify the delivery address.

7. Customs, Duties and Taxes

International orders may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.

Where such charges are not collected during checkout, they may be the responsibility of the recipient, subject to applicable laws and the terms displayed at the time of purchase.

Customs procedures may also affect estimated delivery times.

8. Contact

If you have any questions regarding shipping, delivery, or the status of your order, please contact us:

Herelis
📩 support@herelis.com
📍 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States