Refund policy

Returns and Exchanges Policy – Herelis

Introduction
At Herelis, we are committed to providing quality products and a reliable shopping experience. If, for any reason, you are not satisfied with your purchase, you may request a return or exchange in accordance with the conditions outlined below.

1. Return Period

You have 14 calendar days from the date you receive your order to request a return.

To be eligible for a return, you must contact us within this 14-day period.

2. Return Conditions

To ensure that your return is accepted, please make sure that:

  • The product is returned in its original condition, unused and undamaged.

  • The product is returned in its original packaging, including all tags, accessories, and other items originally included.

  • Proof of purchase or your order information is provided.

Products that do not meet these conditions may not be eligible for a refund.

3. Return Procedure

To request a return, please follow these steps:

  1. Contact our customer service team at support@herelis.com, providing your order number and details of the product you wish to return.

  2. Our customer service team will provide you with the appropriate return instructions.

  3. Please do not send products back without first contacting our customer service team.

  4. Return shipping costs are the responsibility of the customer unless the product is defective, damaged upon arrival, or an incorrect item was sent due to an error on our part.

4. Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved:

  • The refund will be issued to the original payment method used for the purchase.

  • The refund will be processed within 14 days after we receive and approve the returned product.

  • Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

5. Exchanges

If you wish to exchange a product, please contact us at support@herelis.com.

Once the original product has been returned and inspected, we may arrange for a replacement product to be shipped, subject to availability.

If the requested replacement is unavailable, we may offer a refund instead.

6. Exceptions

Certain products may not be eligible for return or exchange, including:

  • Customized or made-to-order products

  • Perishable goods

  • Products that have been opened or used where health, hygiene, or safety considerations prevent resale

  • Products damaged due to misuse or improper handling after delivery

This does not affect any rights you may have regarding products that arrive damaged, defective, or incorrect.

7. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or you receive an incorrect product, please contact us at support@herelis.com as soon as possible.

Please include your order number, a description of the issue, and, when applicable, photographs showing the condition of the product.

We will review your request and provide appropriate instructions regarding a replacement, refund, or other available resolution.

8. Contact Information

If you have any questions regarding our Returns and Exchanges Policy, please contact us:

Herelis
📩 support@herelis.com
📍 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States